Refund policy

In short

You have 30 days from delivery to return the EasyFit Bar, and you can cancel the coaching subscription at any time before your next payment. If something is wrong, write to alignifysupport@gmail.com and a person will answer.

Cancelling the coaching subscription

The coaching program is a recurring monthly subscription. You can cancel it at any time from your account, or by emailing alignifysupport@gmail.com.

  • Cancelling stops all future payments. You keep access until the end of the month you have already paid for.
  • There is no cancellation fee and no minimum term.
  • Payments already taken for months in which coaching was provided are not refunded.
  • If you cancel and later come back, your previous plans and progress are still in your account.

Your right to cancel under EU law

If you live in the European Union you have 14 days from the day you receive the bar to withdraw from the purchase for any reason, without giving a justification.

To use this right, tell us before the 14 days are up by emailing alignifysupport@gmail.com. We refund everything you paid, including standard delivery, within 14 days of receiving the returned bar.

One thing to be aware of: if you ask us to start the coaching immediately and we do, you may owe a proportionate amount for the coaching already provided if you then withdraw. You will never owe more than that proportion.

Returning the bar

Separately from the 14-day right above, you can return the bar within 30 days of delivery.

  • It must be unused, in the same condition you received it, and in its original packaging.
  • Email alignifysupport@gmail.com first. Items sent back without contacting us cannot be accepted, because we will not know whose they are.
  • We send you a return label. Return postage is on us.
  • Once we receive and check the bar, the refund goes back to your original payment method within 10 business days.

Return address

Do not send anything before contacting us. When a return is agreed, send it to:

Alignify
Brinje 5
1262
Slovenia

Damaged, faulty or wrong item

Check your order when it arrives. If the bar is damaged, faulty, or is not what you ordered, email us with a photo and we will replace it or refund it in full. This does not affect your statutory rights.

Questions

alignifysupport@gmail.com — a person reads and answers, usually within one working day.